Notification to Businesses and Residents

The criteria for the notification process is as follows:-

  • All businesses and properties within a closed road should be sent a letter of notification a minimum of 1 week in advance of the works if the closure is scheduled for between 4 and 7 days (inclusive).
  • All businesses and properties within a closed road should be sent a letter of notification a minimum of 2 weeks in advance of the works if the closure is scheduled for a duration in excess of 7 days.
  • Letters must also be sent out for road closure extensions exceeding 2 days in order to apologise for the delay and to explain the reason for the over run.
  • Information boards giving the company name and contact telephone number must be placed at each end of emergency works as soon as the works commence.

It is further recommended that:-

  • Advanced notification (approximately 2 months in advance) should be given to all properties and businesses for closures of 3 weeks or more in duration (confirmation should then be issued nearer the commencement of the works in accordance with the above criteria).
  • Notification should also be given to businesses in the vicinity of a closure, albeit they may not fall within the closed section.  For example, if a section of Route Militaire was closed at the Vale Road end, access to businesses at the Braye Road end would also be affected although they are not directly situated within the closed section.

Notification letters do not need to be sent for closures of 3 days or less.  This is because short term closures are normally for non road work reasons, such as tree felling, scaffolding, crane moves, removals etc. that are less likely to affect access arrangements and will not cause long-term disruption.

Where more than one contractor is working within a road, the Department will nominate a 'lead' contractor who will be responsible for undertaking the notification process.  This will normally be the one that is going on site for the longest duration.

The notification letter should include:-

  • The company/contractor doing the works
  • A contact name and telephone number
  • Start date and duration of works
  • An apology for the inconvenience
  • Access arrangements for each phase of the works, i.e. refer to which end properties can be accessed
  • A statement advising that information on road work diversion routes and any future projects can be found on the Environment Department's road works website www.iris.gov.gg

A copy of the letter should be faxed to 241177 or posted to the Traffic Section (at Bulwer Avenue) before the closure commences.  Failure to receive a copy of this letter may result in the closure not being signed and a resultant call-out for signs being charged on to the contractor.