• Social Security
• Benefits
  • Benefit Rates
    
  • Old Age Pension
    
  • Healthcare
    
  • Care
    
  • Maternity and Family
    
  • Sickness and Injury
    
  • Bereavement
    
  • Unemployment
    
  • Supplementary Benefit
    
• Contributions
  • Employed, self-employed or non-employed
    
  • Contribution Rates
    
  • People over 65
    
  • Students
    
  • Advice Notes
    
  • Employers
    
• Registering with Social Security
• Job Centre
  • Admin and Secretarial
    
  • Care
    
  • Construction / Trades
    
  • Domestic Cleaning/Laundry
    
  • Driving / Delivery
    
  • Engineering / Mechanical
    
  • Finance / Accounting
    
  • Gardening / Horticulture
    
  • Catering
    
  • Hotel
    
  • Restaurant
    
  • Retail Staff
    
  • Warehouse / Mail Order Fulfilment
    
  • Other
    
• Employers
  • Contributions
    
  • Job Centre Services
    
  • Recruitment Grant
    
• Community and Environmental Projects Scheme
• Free TV Licences
• Reciprocal Arrangements
  • Paying Contributions
    
  • Overseas Pensioners
    
• Download Information Leaflets
• Download Forms
• Legislation
  • Social Insurance
    
  • Health Benefit
    
  • Family Allowances
    
  • Attendance and Invalid Care Allowances
    
  • Long-term Care Insurance
    
  • Supplementary Benefit
    
• Benefit Fraud
• New Developments
• Complaints and Appeals
• Customer Service Complaints
• Appeals
• SSD Business Plan
• FAQs
• Contact Us

Complaints and Appeals

The Social Security Department aims to provide a high quality service for its customers. But we recognise that sometimes customers will not be satisfied with the service they receive.

Our complaints procedure allows complaints to be made and ensures that the complaint is heard and responded to promptly and professionally.

For more information on making a complaint or appeal, please follow the links on the left.

• Privacy