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  • Trading Standards

Trading Standards

The Trading Standards Service is part of the Commerce and Employment Department and the work of the Service touches the life of most people, although in practice many may be unaware of this.

St Peter Port High Street

The work of the Service can be divided into a number of topic headings:

  • Weights and Measures
  • Consumer Advice, including scams advice
  • Fair Trading including advice to businesses
  • Safety of consumer products
  • Administration

Weights and Measures

The Service administers the Weights and Measures (Guernsey and Alderney) Law, 1991 to ensure that when weighing or measuring equipment is used for the selling or buying of goods, or for the payment of charges, such equipment is accurate. This is for the benefit of both trader and consumer by helping to ensure that doubt can be set aside over the quantity in a transaction.

Further information is available by following the link in from Related Pages section to the right of this page.

Consumer Advice and Scams Advice

The Service provides a free, impartial and confidential consumer advice and complaint investigation service, able to deal with problems associated with most goods and services purchased by consumers. Further information is available by following this link.

The Service also provides advice and guidance to avoid being taken in by scams.

Further information is available by following the link in from Related Pages section to the right of this page.

Fair Trading including advice to businesses

The Commerce and Employment Department is responsible for ensuring that trading in the Island is conducted in a fair manner by keeping watch over trading methods and levels of protection offered to consumers.

In September 2009 the States approved draft legislation entitled the Trading Standards (Enabling Provisions) (Guernsey) Law, 2009 and having received Royal Assent it was registered on the Island on 7th February 2011 and came into effect on that day.

The Law does not establish specific controls over the manner of trading but enables the States to introduce secondary legislation (or Ordinances) in relation to Trading Standards  matters, including but not limited to: The Sale and Supply of Goods and Services; Unfair Contract Terms; Misrepresentation; Safety of Consumer Products; Display of Prices; Distance Selling; Unfair Trading and Consumer Credit. Each of these topics are major subjects in themselves and the development of Ordinances will depend upon a number of factors.

The Ordinances will greatly assist much of the work of the Service by clarifying the rights (and obligations) between parties in instances ranging from the purchase of a simple item in a shop to the contract for some building work.

The service is always willing to provide advice and guidance to businesses on their standard of trading and on their trading policies.

Safety of Consumer Products

The safety of consumer products is regularly monitored and when necessary, press warnings are issued covering many types of products such as toys, electrical appliances, tools and gardening equipment.

Further information is available by following the link in from Related Pages section to the right of this page.

Administration

Sunday Trading

The Commerce and Employment Department is not responsible for the day-to-day administration of Sunday trading matters. This role is undertaken by the ten island parish authorities (the Parish Constables and Douzaines). However the Department has a role to seek to ensure there is island-wide uniformity in the administration of the Ordinance.

Further information is available by following the link in from Related Pages section to the right of this page.


Trading Standards Service

Trading Standards Service Guernsey,  Raymond Falla House,  PO Box 459,  Longue Rue,  St Martins,  GY1 6AF,  Guernsey
Tel: 44 1481 234567 Fax: 44 1481 235015
Email: ts@commerce.gov.gg




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