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COVID-19 - Help & support

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We have put this page together to provide a list of useful contacts and services you can access whilst you are in self-isolation. We will regularly update and add to this as we hear about more help available out in the community.

Guernsey Together

Dedicated Helpline Number

If you have any clinical questions regarding the coronavirus please call the dedicated helpline on 01481 756938 or 01481 756969. These two numbers will be manned between 8am and 10pm every day by trained call handlers from the Joint Emergency Services Call Centre (JESCC).

Community Monitoring Tool

In order to understand how the community are feeling and what challenges you are facing, we have created an online voluntary form. When completing this form, you will be asked questions regarding your current circumstances and whether you require any additional information or support. If you do require additional information, we will endeavour to provide this to you as quickly as possible. The information collated will also be used to match the needs of the community with coronavirus related services and support.

Welfare Calls

Volunteers from both St Johns and Carers Guernsey are linking up to provide a telephone scheme to help those who live alone or feel lonely during pandemic. Talking to someone about your day can make all the difference with how you are feeling. These Caring Callers are not health experts, but are members of the community who are happy to have a chat. You can get in touch with them by calling 01481 720088 or by emailing


From Friday 3rd April, the Chest and Heart Unit in the grounds of the Princess Elizabeth Hospital (Oberlands end) will be a designated surgery for any islanders with symptoms of an upper respiratory tract infection (i.e. a fever, cough, sore throat, shortness of breath, or flu like symptoms). The Longfrie Surgery will no longer be used for this purpose and will be closed until further notice.

Any islanders with symptoms of an upper respiratory tract infection should phone their usual GP surgery first and should not attend the Chest and Heart Unit without an appointment.

Patients who usually attend the Longfrie Surgery should call their usual surgery number if they want to make an appointment and will be advised accordingly.

Queen's  Road Medical Practice

Healthcare Guernsey

Island Health

Food and Beverage Deliveries

There are a number of local businesses that are offering home delivery services:


The Dietetics department have developed some advice for when staying at home to encourage healthy eating for your mind and body: pdf icon Staying Safe at Home - Diet and Nutrition in the age of coronavirus [260kb]

Keeping Active

Keeping active when at home for long periods of time, especially when out of our normal routine, is so important for our mental and physical health. The Health Improvement Commission has compiled some resources to help you keep moving, and these can be found online at During your period of self-isolation, exercise can only be undertaken within your home or in your garden if possible.


A full list of taxi companies can be found here: However, there are limited services available and so we would advise you to contact the providers directly.


From 00.01 Thursday 19 March 2020, anyone travelling into the Bailiwick of Guernsey will be required to self-isolate for 14 days regardless of any symptoms or their port of origin.

Please contact your carrier/s regarding any bookings you have:

Whilst travel to the other Bailiwick islands of Herm, Sark and Alderney is currently not restricted, it is advisable to check for any updates on these circumstances.

Pet Shops / Vets

Creature Comforts - 01481 711971 are offering home delivery to Guernsey addresses.

If you're having to self-isolate and are worried about exercising your dog, Canine Behaviour Guernsey are offering a range of programmes to home exercise your dog. Visit their website for more information

If you pet needs medical treatment, please contact:

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