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Revenue Service making progress in reducing the tax return backlog

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Wednesday 03 April 2024

The latest update to the backlog statistics has been published at www.gov.gg/Tax-Return-Stats.

Nearly all of the returns from 2019 have been completed except for a small number of complex cases.  As such, 2019 is not included.  Steady progress has been made towards processing the 2020 and 2021 returns and the first published statistics for 2022 are now available.

Nicky Forshaw, Director of the Revenue Service said:

"In the last 2 months leading up to the filing deadline for 2022 tax returns, we received over 57% (19,000) of the expected number of personal tax returns.  In tandem, we naturally received a higher than usual number of enquiries over this short period of time.

I want to assure people that we take steps to try and mitigate these challenges, for example by employing additional skilled temporary staff, and Revenue Service staff are working extremely hard to process returns in a timely manner.  Where possible, it is helpful and appreciated if customers are able to file their 2023 tax return before the final few weeks ahead of the deadline."

The 2023 return is the first where each individual is responsible for their own tax affairs regardless of their marital status.  Help with registering for a MyGov account and filing online can be found at www.gov.gg/onlinetaxhelp.

The easiest way to complete a personal tax return is to register online for a MyGov account and use the Revenue Service customer portal.  Over 21,000 personal tax returns were submitted online for 2022, the highest number of online tax submissions ever recorded.   Filing for 2023 is available online now at https://my.gov.gg

There are several benefits to filing online:

Paper returns are manually inputted by Revenue Service staff into the same system used by the online filing portal, which slows down the rate at which returns can be processed

Paper returns will be available to collect from Edward T Wheadon House from 29 April

The deadline for the 2023 tax return is the 31 January 2025.

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