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Financial Ombudsman: Sufficiently-close relationships

CIFO seeks views on what other relationships with providers are sufficiently-close for non-customers to be able to refer complaints to CIFO.

Finance at Night
Consultation Paper Financial Ombudsman

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About the consultation

Under the relevant laws, clients and prospective clients of financial services providers ('providers') are eligible to refer complaints to the Channel Islands Financial Ombudsman ['CIFO'] once it is open. 

CIFO seeks views on what other relationships with providers are sufficiently-close for non-customers to be able to refer complaints to CIFO.

The consultation paper explains:

You can download the consultation papers below

Relevant laws

CIFO is the joint operation of the statutory bodies established by the Financial Services Ombudsman (Jersey) Law 2014 ['the Jersey Ombudsman Law']1 and the Financial Services Ombudsman (Bailiwick of Guernsey) Law 2014 ['the Guernsey Ombudsman Law'].2 CIFO is independent of the States.

You can see the Financial Services Ombudsman (Jersey) Law 2014 here

You can see the Financial Services Ombudsman (Bailiwick of Guernsey) Law 2014 here 

How to submit comments to the consultation

You may send your response by email or post. Your responses may be published, unless you clearly state that you want it to be kept confidential. 

 

Channel Islands Financial Ombudsman

P O Box 114

Jersey JE4 4QG

Email to consultations@ci-fo.org

 

 

 

www.jerseylaw.je/Law/display.aspx?url=lawsinforce%5chtm%5cLawFiles%5c2014%2fL-14-2014.htm

www.guernseylegalresources.gg/article/115617/Financial-Services-Ombudsman-Bailiwick-of-Guernsey-Law-2014

Updated: September 2015

Consultation Paper Financial Ombudsman

Downloads

Eligible Complainants Jersey Eligible Complainants Bailiwick of Guernsey

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