• Government
• Public Service Reform

Public Service Reform

• Public Service Reform
  • Public service reform is a ten-year plan to transform the organisation, management and the delivery of services to customers.
• Care Values Framework
  • Care Values Framework
• Future Model of Health and Care
  • HSC has set out its plans to transform health and care services delivered across the Bailiwick over the next 10 years. The Policy Letter which describes these plans in detail, was passed by the States on 13th December 2017.
• The States of Guernsey Customer Charter
  • The Customer Charter tells you, our customers, what level of service you should expect from us as an organisation and will help us to achieve a more consistent standard of customer care across all our services.
• Estates Plan
  • Estates Plan
• Chief Executive's Annual Report
  • The report, published as an appendix to the Policy & Resource Plan update, provides detailed progress on public service reform, which is a 10-year framework of transformation endorsed by the States of Deliberation in September 2015.

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