Due to growth expansion, OCS Channel Islands is recruiting Contracts managers.
Ensuring the delivery of excellent customer service, operational efficiency and profitability for a portfolio of cleaning contracts, you'll take personal responsibility for key client relationships, contract performance, retention and growth. With strong communication and organisational skills, you'll manage staff throughout your contracts to ensure a well trained, highly motivated workforce, with a firm focus on staff development and performance.
The main responsibilities of the position are to:
Manage the delivery of all services to provide consistently high levels of performance, ensuring that contractual obligations and strategic objectives are met
organising specialist cleaning (carpets, gutters, window cleaning...),
Develop plans for the profitable growth of your area, defining key goals and timelines
Communicate clearly and positively to create a focus on business goals
Build an environment where all staff are valued for their contribution
Build a network of close partnerships with customers, developing strong account management
Assist to ensure high levels of staff motivation and productivity, improving staff retention
Support the sales function in preparing commercial tenders and delivering sales presentations
Take an active part with Management in ensuring the retention of major contracts
Liaise as appropriate to ensure compliance with OCS and industry regulations with particular emphasis on health and safety
Develop and manage the performance of all onsite operational teams
Ensure compliance through regular monitoring and audits
Motivate supervisors and staff throughout the area to deliver high quality service to customers
Self-motivated, results orientated, highly organised effective communicator, your will have the ability to prioritise workloads and delegate effectively to direct reports. You will be able to mentor and develop others, counselling and coaching as necessary and have a high degree of interest in your own personal development and future career progression.
Have evidence of "hands-on" operational experience and a track record of successful client relationship management
Have a flexible approach to working hours
Hold a full driving licence
Be IT literate
If interested, please contact us at email@example.com; or by phone at 700600