Primarily working as part of the Front of House Team, the Night Porter will be responsible for the security of the hotel and guests overnight. This includes maintaining the cleanliness and standards of the hotel public areas during the night time hours, whilst also acting as the point of contact for guests.
Maintaining our luxury standards of cleanliness and service at all times
Operating cleaning machinery in accordance with guidelines given
Working with cleaning chemicals in line with COSHH guidelines
Attend to guests needs and requirements, including arrivals and departures
Preparing out of kitchen hours room service food and drinks.
Providing the late bar service.
Set up conference and banqueting rooms as required.
Responsible for the security and integrity of property and guests whilst on duty, adhering to company policy and legislation
Regular patrols to check security and safety of property and guests
To work as part of a team and to constantly evaluate, train and improve the experience of our guests
Establish and maintain effective employee relations across departments
Works with the General Manager and Restaurant Manager to improve the effectiveness of both the night porter and cleaning service, providing ideas for costs savings and efficiency.
To ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales to ensure effective, efficient and wholly beneficial operations for both staff and guests alike
Complies with Bella Luce policies and procedures
The Ideal Candidate
An keen eye for detail
The ability to work, understand and adhere to luxury standards
The ability to work alone and as part of a team
Good communication skills and a high level of spoken English
Exceptional organisational skills
Customer service skills
Previous experience in a similar role
To have a great personality and be genuine, approachable and attentive.
To apply please email firstname.lastname@example.org