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Below are the customer satisfaction surveys and reports between 2011-2013.
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Updated: September 2017
In October 2016 Islanders were asked to help determine the appropriate level of customer service they should be able to expect from the States. The output from the survey was used to design an organisation wide Customer Charter.
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Whether it is over the phone, via email or face-to-face, Civil Servants deal with members of the public, private companies and other States Offices on a daily b...
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There are two types of duty chargeable within the Bailiwick of Guernsey. These are Excise Duty and Import Duty (also referred to as Customs Duty). Import duty A...
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Updated: February 2017
The States of Guernsey undertook a cyber-security review in Guernsey to better understand, and prepare for, the threat profile to islanders, business and Government.
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The was published in July 2014. There are 15 dairy farms on Guernsey which together keep about 2,500 Guernsey cattle and farm just under 8,000 vergees of land f...
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This page provides you with information relating to how your personal data is used by the States of Guernsey. For ease of use, we have listed all of your rights...
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We understand that when someone passes away there are many things to deal with and that finalising their income tax affairs doesn't need to take priority. Once...
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We take any incidents or allegations of bullying very seriously. We make it absolutely clear that we will not tolerate bullying in any of our schools, whether p...
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There are some circumstances where you may want someone else to deal with your tax and social security affairs on your behalf. This can be done by completing a...
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Under Rule 29 of the Rules of Procedure, States' Members are required to submit an annual Declaration of Interests to the States' Greffier. Declarations of the...
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If you are entering or leaving the Bailiwick of Guernsey and are carrying cash in any currency to the equivalent value of £10,000 or more, you must declare this...
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The pilots of all private aircraft either entering or leaving the Bailiwick of Guernsey must complete a General Aviation report (GAR) for their arrival and depa...
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The Masters of all private vessels arriving into the Bailiwick of Guernsey must complete a 'Report of Arrival for Pleasure-Craft' Form GC27. The first arrival i...
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News - Monday 29 January 2024
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News - Tuesday 05 March 2024
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Vice-President of the Committee for the Environment & Infrastructure Proposed by: Zoë Lihou Seconded by: Steven Byrne Contact Information
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Member of the Committee for Health & Social Care Member of the Committee for the Environment & Infrastructure Proposed by: Jessica Mauger Seconded by: Christ...
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President of the Committee for Health & Social Care Proposed by: Martin Ozanne Seconded by: Paul Domaille Contact Information
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President of the Committee for Education, Sport & Culture Proposed by: Constance Helyar-Wilkinson Seconded by: Peter Gillson Contact Information Email: andre...
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Member of the Committee for Home Affairs Vice-President of the Development & Planning Authority Proposed by: Andrew Ozanne OBE Seconded by: David Warr Contact...
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Member of the Committee for Education, Sport & Culture Member of the Committee for the Environment & Infrastructure Proposed by: Samuel De Kooker Seconded by:...
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Member of the Policy & Resources Committee Proposed by: Peter Walters Seconded by: David Farrimond Contact Information
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News - Tuesday 30 January 2024
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President of the States Assembly & Constitution Committee Proposed by: Barry Dodd Seconded by: Mark Fletcher Contact Information
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Vice-President of the States' Trading Supervisory Board Proposed by: Richard Graham Seconded by: Karen Girdlestone Contact Information
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President of Overseas Aid & Development Commission Vice-President of the Transport Licensing Authority Member of the Proposed by: William Simpson Seconded by:...
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Proposed by: Susan Dickinson Seconded by: David Hardman Member of the Contact Information
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Member of the Transport Licensing Authority Proposed by: Bernard Rousse Seconded by: Keith Bienvenu Contact Information
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Proposed by: Andrew Ogier Seconded by: Jenna Littlewood Contact Information
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Member of the Proposed by: Anne Ewing Seconded by: Pierre Blampied Contact Information
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Vice-president of the Proposed by: Lois Falla Seconded by: Roger Allsopp, OBE Contact Information
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Member of the Scrutiny Management Committee Member of Development & Planning Authority Proposed by: Rupert Evans Seconded by: Geoffrey Dorey Contact Informat...
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Member of the Acting Presiding Officer of the States of Deliberation & States of Election Proposed by: Michelle Le Clerc Seconded by: Alexander Cumming MBE Co...
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Member of the Policy & Resources Committee Lead Member for External Relations & Constitutional Affairs Proposed by: Alison Ozanne Seconded by: Barry Paint Co...
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News - Wednesday 07 February 2024
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Vice-President of the States' Assembly & Constitution Committee Proposed by: Laurie Queripel Seconded by: Andrew Bisson Contact Information
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Member of the States' Assembly & Constitution Committee Member of the Committee for Home Affairs Member of the Transport Licensing Authority Proposed by: Pete...
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President of the Committee for the Environment & Infrastructure Vice-President of the Committee for Employment & Social Security Proposed by: Rupert Dorey Secon...
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President of the Acting Presiding Officer of the States of Deliberation & States of Election Proposed by: Michael Read Seconded by: Roger Berry, OBE Contact...
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Member of the Committee for Health & Social Care Proposed by: Arthur Leadbeater Seconded by: Keith Benwell Contact Information
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Proposed by: Stuart Falla Seconded by: Barry Paint Contact Information
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President of the Committee for Economic Development Proposed by: Andrew Fothergill Seconded by: Sonia Taylor Contact Information
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Member of the Committee for Economic Development Member of the States' Trading Supervisory Board Proposed by: Russell Clark Seconded by: Carol Goodwin Contact...
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Proposed by: Judith Beaugeard Seconded by: Ronald Le Cras Contact Information
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President of the Committee for Employment & Social Security President of the Acting Presiding Officer of the States of Deliberation & States of Election Propos...
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President of the Committee for Home Affairs Proposed by: Michael Watson Seconded by: Robin Yeaman Contact Information
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Vice-President of the Committee for Education, Sport & Culture Proposed by: Peter Ferbrache Seconded by: Richard Conder Contact Information
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Member of the Committee for Economic Development Member of the Development & Planning Authority Proposed by: John Hollis Seconded by: Michelle Johansen Contac...
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Vice-President of the Scrutiny Management Committee Member of the Committee for the Environment & Infrastructure Member of the States' Assembly & Constitution C...
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Member of the Committee for Economic Development Member of the Committee for Home Affairs Proposed by: Peter Girard Seconded by: David Nussbaumer Contact Info...
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Vice-President of the Committee for Economic Development Member of the Committee for Employment & Social Security Proposed by: Fiona Jones Seconded by: Peter...
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Member of the Committee for Education, Sport & Culture , Member of the Committee for Home Affairs Proposed by: Andrew Sauvarin Seconded by: David Cherry Cont...
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Member of the Committee for Employment & Social Security Vice-President of the Committee for Health & Social Care Proposed by: Louise Smith Seconded by: Tyler...
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President of the Development & Planning Authority Proposed by: Martin Belcher Seconded by: Suzanne Crowder Contact Information
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President of the Scrutiny Management Committee Proposed by: Sir de Vic Carey Seconded by: Annette Henry Contact Information
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Constituted as a Committee of the States with effect from 1 May 2016. Constitution A President and four members who shall be sitting members of the States: prov...
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Following the implementation of the Island Development Plan (IDP), which was adopted by the States in 2016, the Development & Planning Authority has been monito...
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The Island Development Plan 2016 requires Development Frameworks to be approved for certain sites to guide developers and other interested parties when consider...
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Guernsey - Great today, better tomorrow. All organisations need a vision and a plan, and the States of Guernsey is no different. To make informed decisions abou...
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Aimed at ambitious individuals who aspire to be future Managers and Executive Officers in the public sector, our Development Schemes allow you to get involved w...
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On this page you'll find information on the range of services available for people with diabetes in the Bailiwick. The diabetes team is made up of both adult an...
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HSC Dietitians based at the Princess Elizabeth Hospital work closely as part of your medical team to try to help you to full health, using food and nutrition. W...
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Establishing a flexible and world-class digital infrastructure to meet the needs of the community and the economy is critical to the digital strategy. The Digit...
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For goods, digital content and services the Ordinance codifies rules that likely already exist under contract law as implied terms in consumer contracts. By cod...
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The States of Guernsey is committed to supporting people to develop their digital skills and be safe online. What is Digital Inclusion? Digital Inclusion polici...
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News - Friday 09 February 2024
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News - Wednesday 17 January 2024
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Information for disabled adults and carers and for parents and carers of children with disabilities
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You can view the Highlight Reports here.
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A number of different training options are available. Having an awareness of different disabilities and the challenges that different people face, is a key cons...
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In 2012, the States conducted a Disability Needs Survey which estimated that there are 4,000 Islanders in Guernsey and Alderney with a long-term condition and w...
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The States Disability Officer is Gill Evans. The role of the Disability Officer is to oversee the work to develop and implement the Disability Inclusion Strateg...
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The States of Guernsey's Disability and Inclusion Strategy contains an action for the States' to commission an audit of its practices, buildings and services to...
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The Disability and Inclusion Strategy was approved by the States in November 2013. The aim of the Strategy is to improve the quality of life of disabled Islande...
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Bulk Refuse is a scheme that enables householders to have up to five bulky household items collected for recycling or disposal. There is a £30 collection fee pl...
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Managing health and safety in diving - professional and recreational
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Not all development and building work requires planning permission. This page is designed to help you assess whether the works you are planning require permissi...
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The system for accessing doctors (GPs) in Guernsey and Alderney is significantly different to the UK. This section gives an outline of how to contact a doctor a...
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Most of Guernsey's beaches are dog friendly during the summer months. The beaches where dogs are banned between 1st May and 30th September are Fermain, Petit Bo...
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The States of Guernsey approved in September 2022, the Domestic Abuse and Sexual Violence Strategy. What is domestic abuse? The States of Guernsey define domest...
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Updated: January 2015
The Home Department launched a public consultation on the draft Domestic Abuse Strategy for 2015 - 2020 which has been developed by the cross-departmental Domestic Abuse Strategy Advisory Group.
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Tax evasion is illegal. The illegal activities of a minority of people impose an additional unfair burden on honest taxpayers (which may include the evader's fa...
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Updated: August 2016
In recent times business between Guernsey and Russia has increased. The States are seeking your views on whether we should approach Russia to negotiate a DTA with Guernsey.
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Information about when the 2018 UK DTA comes into effect. The 2018 UK DTA came into effect in Guernsey in respect of income tax on the 1 January 2020 following...
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The Douzaine Liaison Group is an informal sub-group of the and consists of a Member of the and three other appointed by the Committee. The current members of...
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News - Tuesday 23 January 2024
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Updated: August 2018
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Closed: 6th April 2018
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Closed: 13th April 2018
Rather cloudy with sunny spells, but the chance of a shower.High12°CLow7°C
