A new contract was launched on the 1st January 2018 for the provision of Secondary Healthcare services in the Bailiwick.
As part of this contract, a range of 'Key Performance Indicators' (KPIs) were agreed by HSC and MSG to provide performance information relating to the services across six themes as follows:
1 Professional Compliance
2 Patient Safety & Experience
3 Waiting Times
4 Outpatient Measures
5 Inpatient Measures
6 Patient Focus
HSC and MSG, as partners in the delivery of the Secondary Healthcare Contract, have worked together across 2018 to collect the data required to populate the measures, and are pleased to publish a summary of the data today for 2018. This information complements the Annual Report which MSG have published for 2018, and the measures will be recorded and published each year going forward.
This is the first time such information has been made available, and reflects the commitment to service improvement and transparency that is at the heart of the contract. The measures illustrate the performance of a key service delivery relationship within the developing HSC 'Partnership of Purpose' which seeks to align all healthcare partners for the benefit of patients and provide clarity about how services are performing.
A more detailed accompanying document is available to support the summary which provides deeper detail on the measures and their relevance within the contract.
Dr Peter Rabey, HSC Medical Director commented:
"I am delighted to publish the performance measures for the Secondary Healthcare Contract today, and demonstrate our commitment to openness and the continuous improvement of all our services. The contract we have with MSG provides some of our most critical services to the public and it is right that its performance and areas for improvement are communicated each year. We have designed the summary to present this information as clearly and accessibly as possible and we provide further, more detailed information in an accompanying document to support it.
Whilst HSC and the MSG always seek to deliver the best service possible, both partners are committed to continuous improvement, and these performance measures will allow all our teams to focus their attention on areas that are below the high targets we have set ourselves. As an example, our dedicated initiative to drive down waiting times for orthopaedic outpatients in 2018 was very successful, but we must now very clearly improve the waiting times for orthopaedic inpatient surgery, and our teams are working to deliver this work, which will further improve our performance level".
Dr Gary Yarwood, MSG Chairman commented:
"All our staff work hard in partnership with HSC to provide excellent services for the people of the Bailiwick, and I am proud of the performances we achieve. There are always areas for improvement, and I welcome the opportunity to publish and benchmark ourselves against our peers. The measures we have adopted allow us to focus our attention on the issues and challenges we face and this information, together with the Annual Report for MSG provides a comprehensive set of information for the public and all our stakeholders".
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