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Revenue Service launch their second annual customer satisfaction survey

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Monday 04 November 2019

From today, Monday 4th November, the Revenue Service is inviting customers to complete the annual customer survey.

The first survey was carried out last year as a result of the launch of Revenue Service in October 2018. The first survey has enabled the service to baseline customer satisfaction at the start of its journey, which will be reviewed and monitored each year.

Within the survey, customers will be asked if they have had contact with the service in the last 12 months. If they have, they will be asked how that contact was made and whether the experience met their expectations. Customers will also be asked for suggestions on how they feel the service could improve.

The survey will be open for six weeks, closing at midnight on Monday 16th December. In order to complete the survey, please go to www.gov.gg/revenuesurvey. Paper copies can be made available on request by emailing rssurvey@gov.gg or calling (01481) 705700.

Sarah Davies, Head of Customer Service said:

"I would like to encourage all of our customers to complete this short survey, which should take less than five minutes. This survey is important to us as it will give our customers the opportunity to tell us if we have made any improvement over the last twelve months and make further suggestions on what needs to change. We will discuss all of the responses we receive to help us to determine what we can change. A summary of the responses we receive will be published in the new year."

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