Hotpoint and Indesit washing machines urgent safety notice - Update

Tuesday 14 January 2020

Before Christmas, Trading Standards warned of a safety recall affecting Hotpoint and Indesit washing machines manufactured between 2014 and 2018.

The danger that prompted this recall affects Guernsey residents and there is a real risk of affected machines causing a fire. This is a genuine risk and we urge all islanders to take appropriate action.

Below is a list of model numbers for affected machines, which you can check against the model number displayed on the rim of your washing machine door. Not all machines with these model numbers are affected and you will have to check your individual machine with Whirlpool, who owns Hotpoint and Indesit.

Whirlpool have set up a website https://washingmachinerecall.whirlpool.co.uk/ and hotline 0800 316 1442 to allow people to check if their machines are affected and to register for the recall. When calling you should make sure you are able to see your machine since you will be asked questions to help identify whether it is affected by the recall, and you will need to supply contact details including a mobile telephone number and email address. Whirlpool are offering a repair or a like for like replacement, they are not currently offering refunds for affected machines.

Trading Standards are not in control of the recall, which is being run by Whirlpool, but we may be able to provide help if you are struggling to check and register your machine. We understand that Whirlpool will be emailing those already registered by Friday 17^th January to arrange for a repair or replacement, but this will not be possible unless you have registered with Whirlpool.

Trading Standards Officer Daniel Guerin said:

"We urge all islanders to check their machines and to make sure that any vulnerable friends or relatives have also had their machines checked. Landlords should also ensure that their tenants' machines have been checked. We are aware that some affected machines have been used in commercial premises such as care homes and hotels and those responsible should ensure that these are also checked."

If your machine is affected then Whirlpool's advice is to unplug it and not use it, and also to tell anyone else who uses the machine not to switch it on again. Whirlpool have advised that the risk is greatly reduced if you wash only at 20°C or lower.

Trading Standards will continue to provide updates as we become aware of more information, but if you need any guidance please do not hesitate to contact us by calling 01481 234567 during office hours or by emailing tradingstandards@gov.gg.

The model numbers affected are as follows:

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