Friday 07 February 2020
Publishing of Key Performance Indicator (KPI) measures is a requirement of the Secondary Healthcare Contract which commenced in 2018.
HSC & MSG, as partners in the provision of secondary healthcare, are pleased to be able to publish a summary of these KPIs for 2019 - the second full year of the contract term. Work continues to improve data collection, data quality and ultimately the performance against the KPIs but the results already show improvements from 2018 in many areas.
A more detailed accompanying document is available to support the summary which provides deeper detail on the measures and their relevance within the contract.
Dr Peter Rabey, HSC Medical Director commented:
'The contract we have with the MSG provides some of our most critical services to the public each year. These performance measures provide the public with information and assurance that these services are focussed on quality, safety and are patient focussed.
Our teams work hard to provide the best service possible for the Bailiwick, and we are always keen to look at areas we can improve further. One of the messages that our 2019 data shows us is an issue with missed appointments for both in-patient and out-patient services. These missed appointments result in a significant cost and loss of efficiency. Whilst HSC & MSG will look at measures such as automated reminders to support patients, it is important that we ask our community to make sure they let our teams know if they cannot attend an appointment to ensure we use our resources to their best possible impact.'
Dr Gary Yarwood, MSG Chairman commented:
'2018 set the benchmark for our performance measures under the Secondary Healthcare Contract and it is pleasing to see the areas of improvement that have been achieved in 2019.
Our staff work in partnership with HSC to provide excellent services for the Bailiwick and I am proud of the services our teams achieve. These measures continue to allow us to focus our attention on the issues and challenges we face and this information, together with the Annual Report for MSG provides a comprehensive set of information for the public.'