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Traffic & Highways Services move to Edward T Wheadon House

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Monday 06 June 2022

From Monday, 13 June 2022, Driver & Vehicle Licencing Services (DVL) will be moving to the new Customer Hub based at Edward T Wheadon House - the MyGov Customer Hub.

The Bulwer Avenue offices will close at 2pm on Friday 10 June 2022 to enable equipment to be moved.

The way customers apply for licences etc will not be changing initially but later in the year we will be launching functionality to enable online submissions for DVL services to be made by individuals using the MyGov App.

Not all services provided by Traffic & Highways Services will be managed by the Customer Hub, but all staff will be located at Edward T Wheadon House with the exception of practical driving test examiners who will remain at Bulwer Avenue for the time being.

Gregg Stuart, MyGov Director said:

'The relocation of staff to Edward T Wheadon House reflects the next step in the creation of the MyGov Customer Hub which will bring many of our customer facing services into one location.

We will also be gradually rolling out online services using a new MyGov App (which will be an upgrade to the platform already in use for personal and corporate tax returns), which will allow the public to carry out transactions with government at a time that is convenient to them.'

Towards the end of 2022, services will become available online through the MyGov portal for customers (exact order and dates to be determined). These will include:

Mr Stuart said:

'By offering customers access to more services online, we will free staff time up to support vulnerable service users who may need extra help, along with those who have more complex circumstances.

Customers with no access to online services will still be able to speak to someone at the Customer Hub by phoning Tel 221000 or calling into Edward T Wheadon House.'

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