Tuesday 01 November 2022
Communication Access UK training is being rolled out to staff working in Adult Disability Services to enable staff to better support people with communication needs.
The roll out of this training coincides with Purple Tuesday, a day in which organisations are encouraged to make one new commitment to improve accessibility. This provides a good opportunity to raise awareness locally of this important and freely available e-learning resource.
The training raises awareness of communication difficulties and promotes improved communication face-to-face, over the phone and in writing. It is made up of four modules, which take between 10-15 minutes to complete, and can be accessed for free at communication-access.co.uk.
Organisations can apply for accreditation based on their commitment to improve their support and meet the Communication Access UK standards.
Kitty Stewart, Lead Speech and Language Therapist for Adult Disability Services, said:
"People with a number of different conditions can experience communication difficulties, whether that's difficulty in speaking, hearing or understanding. Every group in our community will include people with speech language and communication needs"
"Adult Disability Services has just received accreditation having commenced the training, and we are looking forward to rolling this out more widely so that our teams will be able to better serve our community."
Gill Evans, States Disability Officer, said:
"Purple Tuesday is all about improving the customer experience for disabled customers and this training is a brilliant way of doing that. It's important that all forms of communication that we have with our customers are accessible so that people are treated with dignity and understanding."
More information about how to improve the experience of customers with a disability is available at purpletuesday.org.uk.
