The official website for the States of Guernsey

Today

St Peter Port & St Sampson
Blue Bag
Clear Bag
Food Waste
Black Bag
Glass Bag

All Other Parishes
Blue Bag
Clear Bag
Food Waste
Black Bag
Glass Bag
More Information
weather iconFine and sunny to start, but cloud gradually increasing. Sunshine becoming weaker this afternoon, with the risk of a few showers going into the evening. Rather cloudy overnight with rain arriving later.
High23°CLow15°C
5 day forecastTide timetables
weather iconFine and sunny to start, but cloud gradually increasing. Sunshine becoming weaker this afternoon, with the risk of a few showers going into the evening. Rather cloudy overnight with rain arriving later.
High23°CLow15°C
5 day forecastTide timetables
Sign In

Raising a Concern or Making a Complaint

Contact Us - Education Services

Share this page

The following procedures apply to all Education Service staff, schools and non-school based activities and services.

We welcome feedback on all aspects of our work.

In summary, the majority of children have a happy and rewarding experience at school in Guernsey and Alderney. However, in a small number of cases, things do not always run smoothly. Staff throughout all the Bailiwick's schools and services are committed to giving their best to all their pupils.

Making a complaint

If you feel you have any reason to complain about your child's education or their experiences at school, we would ask you to follow the following procedure to ensure your grievance is dealt with in the most appropriate way.

You will be notified in writing of receipt of your complaint within a few days.

An Education Officer will be designated to deal with your complaint and will check that the headteacher of your child's school has already been asked to try to resolve the situation.

The Education Officer will follow through the complaint to its conclusion and will keep you informed of the outcome.

Information on what constitutes a complaint can also be downloaded from this page.

Downloads

What is a complaint? Education Services Complaints Form

Share this page

Add To Home

To add this page to the homescreen of your phone, go to the menu button and "Add to homescreen".


The menu button may look like
Three Dots or Box with an Arrow *some browsers' menu buttons may vary.