Information and public services for the Island of Guernsey

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News

New law to ensure duty payable on all real property transfers
Wednesday 18 October 2017

Royal Sanction has been granted in respect of the Document Duty (Guernsey) Law, 2017 and the Document Duty (Anti-Avoidance) (Guernsey) Law, 2017.

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From Star Wars to ghost tours
Monday 16 October 2017

There is a supernatural theme to October half term at Guernsey Museums this year.

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Asian hornet nest found near the Longfrie Inn
Friday 13 October 2017

An Asian hornet nest has been found today near the Longfrie Inn in St Peter's.

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Coming soon – a map of events, hazards and other useful information
weather iconRather cloudy with occasional rain until late morning, then sunny periods developing. Becoming cloudy with outbreaks of rain by mid afternoon, heavy at times, clearing to fair periods and isolated showers overnight.
High17°CLow12°C
5 day forecastTide timetables
weather iconRather cloudy with occasional rain until late morning, then sunny periods developing. Becoming cloudy with outbreaks of rain by mid afternoon, heavy at times, clearing to fair periods and isolated showers overnight.
High17°CLow12°C
5 day forecastTide timetables


Arrival


VesselFromTimeArrived
C Liberation Poole 14:30 13:00E 


Departure


VesselToTimeDeparted
C Rapide Jsy/St Malo 14:00  
All arrivals and departures Shipping forecast


Arrival


AirlineTimeDateFromFlightStatus
Aurigny11:102017-10-19GatwickGR603Approx 1140


Departure


AirlineTimeDateToFlightStatus
Flybe12:402017-10-19JerseyBE6418Check In Open ,Go To Departure Lounge
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Guernsey Community Survey

The community survey ran from June to the end of October 2015. The aim of the survey was to help those who deliver public services in Guernsey to get a better understanding of your views and experiences.

Community Survey
Overall Satisfaction Results

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The survey provided us with lots of valuable feedback about how we can improve our service delivery and in January 2016 we released the results from the first section of the survey. The first section asked for feedback on your overall satisfaction with service delivery and the results show that there is good practice in a number of areas but there are some areas that need improvement. The full details of this can be found in the downloads section on this page.

Since then we have been working on the results from the second half of the survey, where we asked for detailed feedback of your recent experiences by service area. We shared this valuable feedback with our service areas to ensure we continue to improve the services we deliver.

The results from the survey have also been used to develop our Customer Charter which tells you, our customers, what level of service you should expect from the States of Guernsey. In the survey you told us that you want quick, easy, accessible, value for money, friendly and helpful public service that meet the needs of the whole community and the Customer Charter is our commitment to deliver that. More details of the Customer Charter can be found here www.gov.gg/cutsomercharter .

If you would like any information on the community survey or the results please contact Ellie Whittles on ellie.whittles@gov.gg or telephone 717000.

 

Updated: September 2017

Overall Satisfaction Results

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