Information and public services for the Island of Guernsey

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News

Inter-island passenger only ferry services - full tender launched
Friday 15 December 2017

The governments of Guernsey and Jersey have today launched an open tender process to identify and select the operator of a new passenger-only ferry service between the islands.

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Last Chance to See Science Fiction Exhibitions at Candie
Thursday 14 December 2017

Guernsey Museum's science fiction exhibition 'Engage Warp Drive' will be closing on December 31st. New Year's Eve will also be the final day for 'Warp 2', featuring futuristic artworks by Chris Foss in the greenhouse gallery. Both have proved highly popular this autumn.

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Channel Islands Christmas Lottery First Prize Update
Wednesday 13 December 2017

The guaranteed first prize in this year's Channel Islands Christmas Lottery has now risen to £950,000.

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Coming soon – a map of events, hazards and other useful information
weather iconRather cloudy with isolated showers. Occasional rain or drizzle by mid afternoon, with mist or fog patches later this evening, clearing by dawn on Monday.
High12°CLow7°C
5 day forecastTide timetables
weather iconRather cloudy with isolated showers. Occasional rain or drizzle by mid afternoon, with mist or fog patches later this evening, clearing by dawn on Monday.
High12°CLow7°C
5 day forecastTide timetables


Arrival


VesselFromTimeArrived
Commodore Clipper Portsmouth 16:00  


Departure


VesselToTimeDeparted
Shetland Tra Jsy/Poole 10:30  
All arrivals and departures Shipping forecast


Arrival


AirlineTimeDateFromFlightStatus
Aurigny13:052017-12-17GatwickGR605Approx 1305


Departure


AirlineTimeDateToFlightStatus
Aurigny10:202017-12-17GatwickGR604Go To Departures
All arrivals and departures
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Guernsey Community Survey

The community survey ran from June to the end of October 2015. The aim of the survey was to help those who deliver public services in Guernsey to get a better understanding of your views and experiences.

Community Survey
Overall Satisfaction Results

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The survey provided us with lots of valuable feedback about how we can improve our service delivery and in January 2016 we released the results from the first section of the survey. The first section asked for feedback on your overall satisfaction with service delivery and the results show that there is good practice in a number of areas but there are some areas that need improvement. The full details of this can be found in the downloads section on this page.

Since then we have been working on the results from the second half of the survey, where we asked for detailed feedback of your recent experiences by service area. We shared this valuable feedback with our service areas to ensure we continue to improve the services we deliver.

The results from the survey have also been used to develop our Customer Charter which tells you, our customers, what level of service you should expect from the States of Guernsey. In the survey you told us that you want quick, easy, accessible, value for money, friendly and helpful public service that meet the needs of the whole community and the Customer Charter is our commitment to deliver that. More details of the Customer Charter can be found here www.gov.gg/cutsomercharter .

If you would like any information on the community survey or the results please contact Ellie Whittles on ellie.whittles@gov.gg or telephone 717000.

 

Updated: September 2017

Overall Satisfaction Results

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