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weather iconSunny periods, but cloudier with fog patches near coasts. Becoming generally cloudy this evening with mist and fog spreading inland and perhaps a little drizzle, clearing to fair by Thursday morning.
High20°CLow13°C
5 day forecastTide timetables
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Guernsey Community Survey

The community survey ran from June to the end of October 2015. The aim of the survey was to help those who deliver public services in Guernsey to get a better understanding of your views and experiences.

Community Survey
Overall Satisfaction Results

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The survey provided us with lots of valuable feedback about how we can improve our service delivery and in January 2016 we released the results from the first section of the survey. The first section asked for feedback on your overall satisfaction with service delivery and the results show that there is good practice in a number of areas but there are some areas that need improvement. The full details of this can be found in the downloads section on this page.

Since then we have been working on the results from the second half of the survey, where we asked for detailed feedback of your recent experiences by service area. We shared this valuable feedback with our service areas to ensure we continue to improve the services we deliver.

The results from the survey have also been used to develop our Customer Charter which tells you, our customers, what level of service you should expect from the States of Guernsey. In the survey you told us that you want quick, easy, accessible, value for money, friendly and helpful public service that meet the needs of the whole community and the Customer Charter is our commitment to deliver that. More details of the Customer Charter can be found here www.gov.gg/cutsomercharter .

If you would like any information on the community survey or the results please contact Ellie Whittles on ellie.whittles@gov.gg or telephone 717000.

 

Updated: September 2017

Overall Satisfaction Results

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