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Hospital Wards

Contact Us - Health

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The Princess Elizabeth Hospital is made up of 12 wards and various departments which you may come across. Below you will find all the information you should need when visiting.

Men and women are treated on the same wards but in different areas to protect privacy.
On occasions, it may be necessary to move you from one section of the ward to another. We regret this disruption, but it does ensure that we can care for patients in the most appropriate places within the ward.

  • Intensive Care Unit (ICU)

    • The Critical Care Unit is made up of seven beds.  We care for a Mixture of Intensive Care and High Dependency patients.
    • Infection Control: All visitors are asked to de-contaminate their hands with the hand sanitizer before entering the unit.  Visitors are also asked not to sit on patients beds.  No fresh flowers are allowed on the unit due to infection risk, but cards and photographs are always welcome.
    • Contacting us:  Naturally, relatives and friends will want to know their relatives progress.  It is helpful if one person telephones for a daily update and passes information on, allowing us to focus on the care of your loved one.  We are willing to share information with relatives but we have an obligation to protect patient confidentiality.  Therefore this will only be done with prior agreement from the patient and or designated next of kin.  You should discuss this with your nurse.
    • Location: We care located on Level 2.
    • Visiting:  All visitors are requested to ring the bell and wait for someone to answer the door before entering the unit.  Visiting times are flexible although we do have a patient rest period between 1pm and 3pm where we request you don't visit.  Visitors are restricted to two at a bedside.  We have some overnight relative's facilities if required, please speak to the nursing staff.
    • Personal items:  We ask that when admitted to the Unit you bring the following items with you.
      • Liquid soap/body wash
      • Deodorant
      • Shaving items
      • Toothbrush and toothpaste
      • Comb/hairbrush.
    • Disposable cloths are provided so please do not bring in flannels.  Patients are dressed in a hospital gown in order for care to be provided more efficiently.  We recommend that valuable items are taken home.
    • For further information please see our Critical Care Unit Information Leaflet which is located in the Downloads.
  • Day Patient Unit

    • Our aim is to make your stay, however short, as comfortable as possible.
    • Coming into our Day Patient Unit enables you to come in and go home again on the day of your procedure. The Day Patient Unit is located within the PEH and has its own designated entrance with parking directly opposite. Wheelchair access is available through the Accident and Emergency Department which is on the same level as the Day Patient Unit. If you have a disability or any special requirements, please let us know in advance so that we can help you.
    • Although our maximum bed number is 18, many of the procedures we offer do not require you to be in a bed, and we offer two waiting rooms for ambulant cases.
    • We are open from 7.30 a.m. for patients and close at 7.30pm.
    • We are strongly committed to enabling everyone to go home on the same day but occasionally it is necessary to advise people to stay overnight as an in-patient to recover sufficiently to be able to travel home. If you have difficulty with making any arrangements concerning your stay, please let us know and we will try to help. As we are unable to offer crèche facilities, please try to make your own child care arrangements.
    • Visiting
    • Due to very limited space and the short nature of your visit, we need to limit our number of visitors. Patients are allocated to a space and separated according to gender. However, if you have been accompanied, your visitor may sit with you in the Reception area. Elsewhere in the department in the interest of patient care, privacy and dignity, visiting to the ward bays and waiting rooms is entirely at the discretion of the nurse-in-charge. Exceptions can be made in special circumstances, for example:
      • Severe anxiety
      • For people with mental health problems
      • For vulnerable adults
      • All children need to be accompanied for most of their stay
    • The Department offers a variety of procedures including surgical, medical investigations, X-Ray, and Endoscopy. Some procedures for those attending Day Patient Unit are performed within the department, whilst others are in the main theatre, X-Ray, or Endoscopy.
    • If you have any questions, please contact us on telephone 725241 extension 4493.
  • Loveridge Ward (Maternity)

    • The staff on Loveridge Ward at the PEH are aware that the arrival of a new baby is a special occasion for every mother and will do their best to ensure that both you and your baby receive the best possible care.
    • You will find that this 17 bedded ward with its own separate delivery suite will provide a restful environment for both your ante-natal and post-natal care.  The neo-natal intensive care unit (NICU) forms part of Frossard Ward and has 3 cots for premature or unwell babies.
    • Location: We are located on Level 3.
    • Visitors:  The Loveridge Ward welcomes no more than three visitors at a time between 3.30-4.30pm and 6.30-7.30pm.
    • If you are uncertain or worried about anything before or after your baby is born, please do not hesitate to ask the midwifery staff or specialist who will be more than happy to answer your queries.
    • For further information please see our Maternity site
  • Frossard Ward (Children)

    • Children are admitted to Frossard Ward, which is a 9 bedded ward comprising of bays containing beds and also single rooms. Should parents wish to stay the night with their children, facilities are available and the nurse in charge will be happy to arrange this for you.
    • Children up till the age of 18th birthday can be admitted to the ward; a child between the ages 16 and 18 who are deemed to be "Gillick competent" will be offered the choice of being nursed on an adult or children's ward.
    • Location: We are located on Level 3.
    • Visiting: Visiting hours are normally before 8am and must end by 8pm. This is to ensure that children can have adequate rest, after this time only parents may visit, however we recognise that visiting must be flexible.
    • Pre-admission club
    • To help you and your child understand what will happen during their admission, and to help relieve any anxiety, you and your child are welcome to attend a pre-admission club. These are held on alternate Saturday afternoons on Frossard Ward. Please ring the ward if you would like to attend the club.
    • Admission procedure
    • On admission your nurse will ask you some questions about your child's usual routines and methods of coping. Some of the questions may seem irrelevant to the immediate problem but they help us to know you and your child and to identify their nursing needs while in hospital.
    • What your child may need in hospital
    • If your child has a special toy or cuddly, please bring it into hospital. It doesn't matter how old it is, it will remind them of home and give them a sense of security. If your child is expected to stay overnight, please bring clothes and toiletries.
    • Adolescent facilities
    • Patients up to the age of 16 will be admitted to Frossard Ward. Rooms are available to suit this age group.
    • Security
    • Access to Loveridge and Frossard wards is restricted to appropriate nursing, medical staff and porters (who are all issued with a security pass). All other staff and visitors need to press a button at the door in order to gain access, and are also required to inform a member of staff when they wish to leave.
    • For reasons of confidentiality, please respect other patients' privacy, and do not ask about other children on the ward.
    • Balloons
    • Because helium balloons contain a combustible gas, only one per cot/bed is permitted on the ward.
    • At home
    • Most children settle down quickly following a stay in hospital, but occasionally a child may become upset, especially if they have been in hospital a long time. Their routine may be disrupted and they may wake at night and need more comforting than usual. This is part of the emotional response to being in hospital. With patience, love and reassurance, things will settle back to normal before long.
    • Liaison health visitor
    • A Liaison health visitor visits the ward twice a week and takes details of all admissions under 5 years old. If your child is under five then your own health visitor will be informed that they are in hospital.
    • Liaison social worker
    • A liaison social worker visits the monthly. If you would like to speak to her about anything, please ask a nurse for details.
    • Paediatric community nurse
    • The paediatric community nurse visits the ward daily and will take details of your child's admission; you will be informed if she intends to visit you at home following discharge.
    • Isolation rooms
    • Your child may need to be nursed in isolation. This will mean that your child is unable to leave their room. It will also mean that you and other family members are unable to use other ward facilities, such as the pay phone, playroom or kitchen, however the walkabout phone may be taken into their room if they wish to make a call. The nurse caring for your child will be happy to make drinks if asked.
    • Tears at visiting time
    • It is quite natural for your child to be upset and cry when you leave, but do not let this put you off visiting. Your visit will reassure your child that they have not been abandoned. It is far better to cry than to bottle up feelings of fear, loneliness and resentment.
    • Saying goodbye
    • When you have to leave, say goodbye and be sure to tell him/her that you will come back again. When you leave please do not say that you are going just for a few minutes, or try to slip away unnoticed.
    • Visiting arrangements
    • Parents, grandparents and siblings are welcome to visit at any time. Other visitors please talk to the nurses to agree the best time to visit (avoiding ward rounds or treatments).
    • Please speak to the nurse in charge if these arrangements are unsuitable. Adolescents may have visitors up to 21.00h at the discretion of the nurse in charge.
    • Don't be afraid to ask questions
    • If you have any questions or concerns please speak to a member of staff either pre-admission or while your child is in hospital. Telephone Frossard ward on 725241
  • Carey Ward (Acute Medical Care)

    • The Carey Ward is the only acute medical ward within the Princess Elizabeth Hospital and comprises 23 beds.  Within Carey Ward, there is a 3-bedded observation bay.  This area will be used for patients requiring more detailed observation or intervention or those stepping down from higher levels of care.
    • Most patients admitted to Carey Ward will come in via the Emergency Department but we also receive medical patients from other wards and the Bulstrode Oncology Unit will also directly admit patients to us.
    • Carey Ward provides care for a very diverse range of medical specialities including:
      • Acute Medical
      • Stroke Care
      • Respiratory
      • Oncology
      • Endocrinology
      • Renal
      • Gastro
      • Neurology
      • Palliative Care
      • Cardiology
      • Diabetes
    • Location: We care located on Level 2.
    • Visiting Hours: 3.00-5.00pm & 6.30-8pm (please note that if relatives are helping to feed a patient they can stay during the tea time period (5.00-6.30pm) and they can also go in at lunchtime if assisting with feeding a patient).
  • Brock Ward

    • Brock Ward is an 18 bedded mixed surgical ward comprising of both bays and single en suite rooms. We specialise in a diverse range of surgery including Colorectal, Vascular, ENT, Gynaecology, Urology and Breast surgery. We also at times care for medical patients, based on clinical need.
    • Brock ward is proud to be a teaching ward and we have a range of learners. These learners will be supervised at all times by a trained member of staff, but if you would rather they not be involved in your care please make the nurse looking after you aware.
    • On Brock we also provide a television for your use in each bed space and it is advisable to bring headphones for these. We also provide free Wi-fi for all patients.
    • Admission Procedure
    • Most patients admitted to Brock Ward will come in as an elective admission or via the Emergency Department, but we also receive patients from other wards or off island.
    • If you are being admitted for surgery it is important that you follow the fasting guidelines provided by your anaesthetist, as this can affect your ability to have surgery. As a general rule we advise that you stop eating (or chewing gum) 6 hours before your admission time and you can have water up to 2 hours before admission time.
    • On admission to the ward you will be shown to your bed space and the nurse caring for you will ask you some questions and complete the admission paperwork. If you are being admitted for surgery the nurse will provide you with a gown and inform you of an estimated theatre time. As you can appreciate these times are only estimates and may change. If you have any questions regarding your operation please speak to the nurse.
    • Enhanced Recovery
    • On Brock Ward we promote the concept of enhanced recovery which is an evidence based approach that helps people recover more quickly after surgery. Key principles in ensuring that we get you back to your full health as quickly as possible include:
      • Eating well in the build up to you surgery
      • Being physically active before your operation
      • Giving up or cutting down smoking and alcohol will help to reduce the risk of developing complications
      • Staying active post-surgery you may walk to the operating theatre and you will be encouraged to get out of bed and walk post operation
      • Eating and drinking after the surgery
    • Discharge
    • On the day of discharge we will endeavour to get you ready for collection by lunchtime. It is important that on admission you inform the nurse admitting you of any factors that may delay your discharge.
    • The nurse discharging you will arrange any follow up appointments you require as well as ensuring that you are happy with any wounds you may have. If you require a sick note please inform the nurse on admission.
    • We Value Your Review on Our Service
    • Your views are important to us.
    • If you wish to comment on any aspect of your care or treatment, you can speak to the nurse in charge or request to speak to the ward sister.
    • For further information regarding admission to Brock Ward please contact the ward on 725241 and ask for extension 4917.
    • Visiting Times: 3:00pm -08:00pm. We welcome visitors to the ward within these times but suggest no more than two visitors at any one time. If visiting times are difficult for your relatives, please talk to the nurse in charge of the ward.
    • Location: We are located on Level 2.
  • De Sausmarez Ward

    • De Sausmarez Ward is a 15 bedded orthopaedic ward. We specialise in orthopaedic surgery including elective hip, knee or shoulder surgery. We also care for people with spinal and traumatic bony injuries.
    • We advise that if you are having surgery on your hip, knee or shoulder, that you bring loose clothing to wear for when you are discharged from the ward.
    • Phone number - 725241 ext: 4280.
    • Location: We are located on Level 2.
    • Visiting: The De Sausmarez Ward welcomes no more than three visitors at a time between 3.00-8.00pm.
  • Victoria Ward

    • Victoria Ward is a private ward within the PEH, comprising of 19 private rooms.  Sometimes these beds will be used for general patients, this is based on the patients clinical needs.
    • As a private patient, the following facilities and services will be available to you:
      • A private room with telephone, radio, TV and en-suite bathroom.
      • Daily English newspaper and a Guernsey press delivered to your room
      • A ward chef who will visit you before each mealtime to take your order from the "a la carte" menu. However should you require any refreshments throughout the day a full service is available. Should the menu not be to your liking, the chef will be happy to prepare you an alternative meal. Visitors may also be served with meals or snacks; these will be charged to your account.
    • Location: We are located on Level 3.
    • Visiting: Visitors are welcome anytime from 11am till 9pm.
    • For further information regarding admission to Victoria Wing, please contact the Switchboard on 725241, The Operational Manager on ext 4106, or the Private Patient Liaison Officer via 725241.
  • Day Assessment Unit

    • DAU provides a comprehensive geriatric assessment for patients with complex healthcare needs this includes a falls assessment and treatment programme. We also offer support for patients with chronic long term conditions, including facilitating the neurology MDT. The unit also provides an IV outpatient service. We meet weekly with the Community Rapid Response Team and work closely with them to try and prevent hospital admissions for their patients. The Unit provides outpatient facilities for local & visiting clinical staff such as Neurologist, neuropsychology, pain clinic.
    • Contact Tel: 01481 725241 ext 4073.
  • Outpatient Department

    • The Outpatient Department at the Princess Elizabeth Hospital Guernsey is situated next to the Emergency Department.
    • The Outpatient Department is open Monday to Friday, 8am to 5.30pm and is closed on Bank Holidays.
    • The Department consists of Nurses, Plaster Technicians and Clinic Coordinators.
    • All patients receive clinic appointments, either by post, telephone or following previous treatments. The clinic appointment times are approximate.
    • If you have a query about your appointment then you can call the Hospital telephone number 01481 725241 and ask to be connected to one of the following extension numbers:
      • Fracture Clinic - 4664
      • Plaster Room - 4641
      • Phototherapy Clinic - 4361
      • Clinic Coordinator - 4101
      • Rheumatology nurse clinic - 4441
    • Patients are referred to the Outpatient Department Clinics from:
      • Accident & Emergency Department
      • General Practitioner
      • Medical Specialist Group
      • Following Surgery
      • Other Consultant Clinics
    • There are several Consultant Clinics held within the Department, which include:
      • Orthopaedic Fracture Clinic
      • Rheumatology Clinic
      • Dermatology Clinic
      • Haematology Clinic
      • Diabetic Foot Clinic
    • There are also several Nurse led Clinics which are held within the Department and these include:
      • Dressing Clinics
      • Rheumatology Clinics
      • Colorectal Clinics
      • Haematology Clinics
      • Phototherapy Clinics
      • Iontopherosis Clinics
      • Pain Management Clinics
  • Rheumatology

    • Rheumatology is a multidisciplinary branch of medicine which deals with the investigation, diagnosis and management of patients with musculoskeletal disorders. There are over 200 recognised conditions and they can be soft tissue rheumatism, inflammatory arthritis and other inflammatory disorders.  Rheumatic diseases can affect both genders and at any age.
    • The assessment of a patient with a suspected inflammatory disorder condition is completed by a Rheumatology Consultant. The clinical assessment process includes a physical examination, specific blood investigations and radiology examinations.
    • The Rheumatology service available to the Bailiwick of Guernsey is supported by:
      • Visiting Rheumatology Consultants from Southampton General Hospital
      • Clinical Nurse Specialist based at the Princess Elizabeth Hospital
    • The Rheumatology Consultants visit the Princess Elizabeth Hospital each month and conduct regular clinics in the Outpatient Department.
    • The Rheumatology Clinical Nurse Specialist clinics include:
      • Nurse led Rheumatology Clinics
      • Rheumatology Telephone Clinics
      • Injection Education Clinics
      • Biologics Therapy Clinics
    • Rheumatology Telephone Advice Line Service - Telephone number 01481 707661
    • Contacts:
    • Rheumatology Nurse Specialist:
    • Eve Warrington, Outpatient Department, Princess Elizabeth Hospital, Guernsey, GY4 6UU.
    • Tel 01481 707661
    • eve.warrington@gov.gg
    • Useful Link
    • Arthritis Research UK www.arthritisresearchuk.org

Downloads

Discharge Planning from Hospital Hospital Visiting Hours ICU Patient Information Life After Discharge From ICU

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