Monday 10 February 2020
The final phase of the Revenue Service transformation programme, which will focus on systems that are more responsive, flexible and significantly easier for customers to interact with, will begin if the States approves a request for funding.
The Policy & Resources Committee and the Committee for Employment & Social Security have today published a joint Policy Letter for consideration by the States in March 2020, requesting funding of £12.1m for the final phase of the Revenue Service Transformation Programme.
The automation of manual processes, removal of paper records, improved work management, interactive website guidance and online liability calculators are just a few examples of work that is scheduled in this final phase of transformation.
It is proposed that the programme receives a staged release of the funds requested, which will be split between the Capital Reserve (£9.6m) and the Guernsey Insurance Fund (£2.6m).
Deputy Gavin St Pier, President of the Policy & Resources Committee, said:
'When combined, Income Tax and Social Security Contributions amount to 80% of our total annual revenues raised. Consequently, the final phase of the Revenue Service programme is an unavoidable and essential capital investment in critical government infrastructure. But we are taking the opportunity to transform the service to ensure both best value for money for taxpayers and a better, more efficient service as well.'
By the end of 2024 the Revenue Service transformation programme will have delivered £2.5m-£3m of annually recurring costs. The full cost of the programme will be paid back by 2028.
By the end of 2024, customers will be able to access and modify their employment; contact and other information through online services. The online service will also show the status of their tax and social security contribution submissions, enable payments and the requesting of rebates.
Deputy Michelle Le Clerc, President of the Committee for Employment & Social Security, said:
'By creating this enhanced way for customers to interact with the Revenue Service we will be tailoring the experience for all customer segments. Simplifying administration for businesses and individuals will improve customer satisfaction on a large scale, by providing the majority with access to tax and contribution services 24/7.'
