Residents of Guernsey, Alderney, Herm and Jethou who have been registered with Social Security for the payment of contributions and hold a valid Social Security number may be able to claim benefit during times of sickness and injury.
Benefits can include a grant towards the cost of your consultation with a registered doctor or nurse, benefit if you are unable to work due to sickness or injury or assistance with travel expenses for medical appointments in Jersey or the UK as well as for Alderney patients requiring treatment in Guernsey. Please click on the headings below for more information about the types of benefit available.
Grant for doctor and nurse consultations
- If you are feeling unwell and need to see a doctor or nurse then you may be able to claim a health benefit grant towards the cost of your appointment. A health benefit grant is payable if your appointment is with a registered doctor at the surgery, in your home, at the Primary Care Centre, at the Accident & Emergency Department at the Princess Elizabeth Hospital or at the Mignot Memorial Hospital in Alderney. Grants are also payable if you have a consultation with a registered nurse.
- Usually you will be asked to sign in when you arrive for your doctor or nurses' appointment or you will be asked to sign to say that you have seen a doctor if they visit you at home.
- You will still need to pay for your appointment but the full charge should be reduced automatically by your doctor's surgery so that you benefit from the grant.
- If you have been asked to pay for your consultation in full, you may still be able to claim your grant if it is within 6 months of your appointment. Please keep your doctor's receipt and call the Travel Grants and Health Benefits helpline on 732510 if you require further information.
Sickness and injury benefits
- If you aren't able to work because of a physical or mental health illness, you may be able to claim sickness benefit. To receive sickness benefit you must be unable to work for at least 4 days and meet certain rules about the payment of contributions.
- Hopefully any sickness will only last for a short period, but if you are still unable to work after 6 months, you may receive incapacity benefit instead. Incapacity benefit is paid at a different rate to sickness benefit.
- To make a claim for sickness benefit you will need to submit a medical certificate which will be supplied by your doctor or medical professional if they feel you are unable to work. The medical certificate should be sent into the Social Security within 28 days - this is your claim for sickness benefit. If your claim is received late you may lose some or all of the benefit.
- On the medical certificate your doctor may say that you are able to return to work earlier if your employer can make certain workplace adjustments. For example, by providing some special equipment or allowing you to work different hours or duties. If this is the case, Social Security will write to your employer to see if they are able to support these adjustments.
- The amount of benefit payable depends on the number of Social Insurance contributions you have paid or been credited within the relevant contribution year. The current rates are set out in the Benefit Payment and Contribution Rates leaflet (Leaflet 50), which is provided in the downloads section.
- Further information can be found in the Sickness and incapacity benefits leaflet (Leaflet 16), available in the downloads section of this page.
Accidents at work
- If you are unable to work because of an accident at work or because you developed certain diseases or conditions while at work, you may be able to claim industrial injury benefit. To get industrial injury benefit you must be unable to work for at least 4 days.
- If the Administrator agrees that your claim can be treated as an accident at work you will be able to get help with the cost of treatment connected with your accident.
- To make a claim for industrial injury benefit you will need to submit a medical certificate which will be supplied by your doctor or medical professional if they feel you can't work.
- You will also need to provide details about your accident on the medical certificate. The medical certificate should be sent into Social Security within 28 days - this is your claim for sickness benefit. If your claim is received late you may lose some or all of the benefit.
- When completing your medical certificate, your doctor may say that you are able to return to work earlier if your employer can make certain workplace adjustments, for example, by allowing you to work different hours, carry out different duties or by providing some special equipment. If this is the case, Social Security will write to your employer to see if they are able to support these adjustments.
- If you have a long-term disability as a result of your accident at work you may claim industrial disablement benefit. To make a claim, you should fill in a claim form (IDB100) which is available from the office by phoning the Incapacity Benefit helpline on 732507. Before your claim can be decided you will need to be seen by a Medical Board who will assess the impact of your disability. This assessment is used to decide whether you can receive benefit and if so, how much can be paid.
- The current rates are set out in the Benefit Payment and Contribution Rates leaflet (Leaflet 50), which is provided in the downloads section.
- Further information can be found in the Industrial Injuries Benefits leaflet (Leaflet 6), available in the downloads section of this page.
Travelling off-island for medical treatment
- If the specialist treatment you need is not available in Guernsey or Alderney, you may be referred off-island. Social Security provides a Travelling Allowance Grant to help with these travel expenses and will also arrange travel with you.
- For further information about travelling off-island for medical treatment and the process for arranging your travel please follow this link.