Guernsey's Trading Standards Service enforce the Trading Standards (Fair Trading) (Guernsey) Ordinance, 2023 (FTO). The ordinance covers the following areas:
- Consumer rights and remedies when entering into contracts for the supply of goods, digital content and services;
- Unfair terms in consumer contracts;
- Unfair commercial practices;
- Information and cancellation rights, and rights regarding additional charges; and
- Product safety.
The FTO only covers the relationship between traders and consumers, the trader being a person acting for purposes related to that person's trade, business, craft or profession, and the consumer being an individual acting for purposes that are wholly or mainly outside of the individuals trade, craft, or profession.
The team also support islanders in matters relating to scams or fraud.
Below are sections of advice for people with issues relating to fraud, for businesses trading in Guernsey, and for consumers in Guernsey.
