This page is for information for businesses requiring advice. If you are a consumer please go to our consumer advice page.
For business advice on:
The Trading Standards (Fair Trading) (Guernsey) Ordinance, 2023 (FTO) covers the following areas:
- Consumer rights and remedies when entering into contracts for the supply of goods, digital content and services;
- Unfair terms in consumer contracts;
- Unfair commercial practices;
- Information and cancellation rights, and rights regarding additional charges; and
- Product safety.
The FTO only covers the relationship between traders and consumers. It does not apply to business-to-business contracts or private sales.
A trader is a person acting for purposes related to that person's trade, business, craft or profession.
A consumer is an individual acting for purposes that are wholly or mainly outside of the individuals trade, craft, or profession.
