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weather iconCloudy with heavy rain around dawn, clearing to long sunny periods by mid-morning, but with some brief blustery showers still likely. Little change overnight.
High18°CLow13°C
5 day forecastTide timetables
weather iconCloudy with heavy rain around dawn, clearing to long sunny periods by mid-morning, but with some brief blustery showers still likely. Little change overnight.
High18°CLow13°C
5 day forecastTide timetables
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Raising a Concern or Making a Complaint

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The Committee for Education, Sport & Culture is committed to delivering a consistently high standard of customer service for the Bailiwick's learners, families, schools and staff, the wider community and businesses, however you contact us.

Compliments and Comments

If you have received an excellent service from one of our schools or services, or if you have a comment on something you think we could do better, please let us know by emailing educationsportandculture@gov.gg, or by writing or phoning to let us know.

Concerns and Complaints

Despite our best endeavours, sometimes we make mistakes and we are sorry if you feel that something has gone wrong or if you are disappointed with the service that you have received.

All concerns and complaints are taken seriously, and we are committed to resolving any matter raised in a positive way, through the most appropriate process and to making any improvements.

For clarity, a concern is considered to be 'an expression of worry or doubt over an issue considered to be important for which reassurances are sought' and a complaint is 'an expression of dissatisfaction however made, about actions taken or a lack of action'.

If you wish to make a complaint, please see the 'Compliments, Comments and Complaints' document available in the downloads section for more information.

Downloads

Compliments, Comments and Complaints - Education

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