Tuesday 01 October 2013
HSSD will be running feedback sessions for patients and service users.
Islanders who have any experiences of the care and services of the Health and Social Services Department are invited to share their views with the Department as part of a new initiative.
On Saturday 5 October, Saturday 9 November and Saturday 30 November the HSSD Governance Team will be available at Lukis House between 10:00 and midday to speak to anyone who would like to express their views about the care and services they have received.
Feedback, in a variety of forms, has been identified as an important aspect of improving and developing care and services. These feedback sessions are intended to add to complement the other mechanisms that are in place to monitor and assess the standards of services provided. The sessions are specifically designed for people who would like to share their thoughts but do not wish to use the formal complaints procedure. All approaches will be treated by staff in the strictest confidence.
The anonymous information collected and evaluated is intended to assist the Department in identifying areas of the organisation that are working well and those that are raised as areas for improvement.
Acting Chief Officer, Malcolm Nutley, says: "I hope that anyone who wants to make HSSD aware of experiences that they or a family member or friend has had with our health and social care services in Guernsey will call in and tell us about them. We have a formal complaints procedure which works well, but we do recognise that we might be missing out on some valuable feedback from people who would prefer to tell us what they think rather than write it down."