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Software problem affecting paper tax returns at Revenue Service

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Monday 17 June 2019

The Revenue Service is asking customers who are yet to file their tax returns, to do so online wherever possible.

This is because the Revenue Service is experiencing issues with the software that enables paper tax returns to be scanned and processed. Customers who have already submitted paper returns do not need to do anything, however we are advising them that there will be a significant delay in issuing their assessment.

The filing of returns online is not affected by these issues, so we would encourage customers, where possible, to submit their returns online.

Additional staff will be based at the Corporate Customer Counter (Level 3), Edward T Wheadon House for the duration of this week to provide support for customers to either submit their returns online or register for online services.

Sarah Davies, Head of Customer Service, Revenue Service said:

'We're being hampered by a software issue that is taking a little while to resolve, so it is important we make our customers aware of the problems this is causing. Those customers that have completed paper returns this year will experience a much longer delay in receiving their assessment, for which we apologise. We would very much appreciate if those of our customers who haven't sent in their returns could do so online, as this is not affected. Customers that have already submitted a paper return have the option to resubmit online.'

As the public lift is still out of action in Edward T Wheadon House, alternative arrangements have been put in place for any customers who are unable to use the stairs, to ensure that they can continue to access our services.

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