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Complaints procedure for the Planning Service or the Development & Planning Authority

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Formal Customer Complaints Procedure

The D&PA and Planning Service operate a formal system for dealing with customer complaints. Any complaints made will be reviewed and any recurring issues identified, amendments to policies and guidance recommended and training given where necessary.

Links to the Customer Complaint Procedure and Customer Complaint Form:


pdf icon Complaint Procedure [256kb]

pdf icon Complaint Form [176kb]

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