Friday 28 October 2022
Anyone calling the PEH main number from Monday 31 October 2022 (tel. 01481 220000) will experience a new IVR call flow system.
This is to help manage the volume of calls received by the hospital daily.
This new system will give callers several options which will direct their telephone call to the relevant service area and/or department. An IVR call flow is something that many islanders will be used to using as many businesses use this technology. Callers to any of the States of Guernsey COVID-19/Vaccine call numbers will already have experienced a similar management system.
01481 220000 is NOT an emergency number so this new system will not impact on calls to the emergency services.
Anyone who need to call the hospital are reminded that appointment/admissions letters will include direct dial numbers and that all direct dial numbers are available on the hospital services page on the States of Guernsey website Hospital Services - States of Guernsey (gov.gg).
